Important: All payments for ProductBrain are processed by Paddle (legally Paddle.com Market Ltd), our Merchant of Record. All refund requests must be submitted directly to Paddle.
ProductBrain is provided by Trisafe, a sole trader registered in Australia. All payment processing, billing, tax collection, and refunds are handled by Paddle (legally Paddle.com Market Ltd) as the Merchant of Record.
Paddle, as the Merchant of Record, determines refund eligibility according to:
You may cancel your subscription at any time. Access continues until the end of your current billing period. No further charges will occur after cancellation.
Annual subscriptions may be eligible for a refund within the first 14 days, subject to Paddle's refund policy and your local consumer protection laws.
The Free plan does not involve any payment and therefore no refunds are applicable.
If you are located in the European Union or United Kingdom, you have statutory rights under consumer protection legislation:
Note: By purchasing and immediately accessing ProductBrain (a digital service), you may waive certain statutory cancellation rights under EU/UK law. Please review Paddle's terms at checkout for details.
You can also manage your subscription and initiate refund requests through your Paddle customer portal, accessible via the receipt email you received after purchase.
If you initiate a chargeback with your bank or credit card company instead of requesting a refund through Paddle, the following may occur:
We strongly encourage you to contact Paddle before initiating a chargeback.
In exceptional circumstances (e.g., technical failures preventing service access, billing errors), please contact Paddle at paddle.com/help or Trisafe (ProductBrain) at support@productbrain.com.
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date.
Trisafe, trading as ProductBrain (Service Provider)
Paddle (Merchant of Record)